New Member Onboarding

Close-up view of young female doctor examining the patient chart while using mock up laptop computer in her office room

SCCP believes that timely and effective outreach to new members can significantly impact health outcomes, and reduce the overall cost of care for health plans. Therefore, our onboarding services provide High Touch, new member engagement support.

This first encounter is designed to start the process towards achieving high member satisfaction and retention rates, by creating a positive first impression, establishing trust, addressing questions, and educating new member. Onboarding services for new members include:

    • Member Welcome Encounter
      • Introduction and Welcome Call
      • Verifying or Updating Demographic Information
      • Verifying New Member Receipt of Welcoming Materials
      • Confirming PCP Assignment
      • Completing Health Risk Screening
      • Addressing New Member Questions and Concerns
    • Location of “Hard-to-Find” Members
      • Skip Tracing
      • Partnering with Community Stakeholders to Locate Members