Effective Date: [03/13/2026]
At Southland Care Coordination Partners, protecting the privacy and security of individuals we serve is a top priority. This Privacy Policy describes how we collect, use, and safeguard information when you interact with our services, including when you choose to receive text message communications from us.
Our Role in Healthcare Outreach
Southland Care Coordination Partners provides healthcare outreach, care coordination, and support services, which may include communicating with individuals on behalf of healthcare providers, health plans, or care management organizations. Our communications are intended to help individuals stay informed about healthcare services, benefits, and available support resources.
Information We Collect
We may collect or receive the following types of information:
- Contact Information
- Mobile phone number
- Name or identifying information voluntarily provided
- Communication Information
- Records of messages sent to or received from you
- Requests for assistance or support
Website Information
- IP address
- Browser type
- Pages visited on our website
- General website usage data
How We Use Your Information
We use collected information for purposes including:
- Providing healthcare outreach and support services
- Sending service-related notifications via SMS when you opt in
- Connecting individuals with healthcare resources
- Responding to questions or requests for assistance
- Improving the quality of our services
- Complying with applicable laws and regulations
SMS Communications
If you choose to opt in to receive SMS communications from [Company Name], we may send messages related to healthcare outreach, support services, or care coordination.
Examples may include:
- Reminders to contact healthcare support services
- Information about available care programs
- Requests to connect with a care coordinator
- Message frequency may vary depending on program participation.
- Standard message and data rates may apply according to your mobile carrier plan.
- You may opt out of SMS communications at any time by replying STOP to any message.
Protection of Health Information
We take reasonable steps to protect the privacy of the individuals we serve. Our text messages are designed to minimize sensitive personal health information and are intended primarily to facilitate communication or connect individuals with healthcare support services.
Information Sharing
We do not sell or rent personal information. Information may be shared only in limited circumstances, such as:
- With healthcare organizations or partners that authorize us to perform outreach
- With service providers who assist in delivering our services
- When required by law or regulatory authorities
- To protect the rights, safety, or security of individuals or our organization
Data Security
We maintain administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, or misuse.
Your Choices
You may choose to stop receiving SMS messages at any time by replying STOP. You may also contact us if you have questions about your information or wish to request changes.
Contact Information
If you have questions about this Privacy Policy, please contact:
Southland Care Coordination Partners
2555 Lincoln Hwy #200, Olympia Fields, IL 60461
Email: info@southlandccp.com
Phone: (708) 996-4000