Outreach
Effective healthcare requires more than clinical intervention. SCCP’s Member Engagement and Navigation Program helps members successfully navigate the healthcare system and complete recommended services.
Our Care Coordinators, Member Engagement Specialists, and Navigators assist with:
- Barrier identification and resolution
- Care coordination
- Care transition support
- Member education
- Assisting Members to Address Language Barriers
- Medical referrals
- Appointment scheduling
- Follow-up reminders
- Addressing Non-Emergency Medical Transportation (NEMT) Needs
- Facilitating Social Service Referrals
- Linking Members to Community Resources
By addressing social, logistical, and communication barriers, SCCP helps members remain engaged in their care and complete recommended healthcare services.
